It's has been a crazy week for us. Since were still on training, there has been a lot of exams given to us to test our knowledge about each module we discussed. It’s really tiring but as far as the result is concerned, I'm very happy. Out of four exams we had, I only had one mistake all in all which is really a good start for me. I really want to make it big as in "BIG" here in HP so I'm making my path straight as early as now. Earlier today, we had a 40 item quiz which is like a summary of all the modules we've discussed for the past two weeks…. and as expected I got a perfect score. After our exam, we had a side by side session with the RM team - we are supposed to observe what they do and how they handle tickets. The first Analyst that was assigned to me is also a newbie - her name is Manilyn. She just got hired four months ago and she gave me tips on how to be able to manage my time in creating tickets. At that time, she has been assigned to do one task the whole day so she recommended that I try to observe someone who is creating an actual ticket. So my training asked another Analyst to accommodate me though he is already teaching my co-trainee on how the process works - and the second guy is helpful but not very accommodating, maybe because my guy batch mate is asking sooo many questions about his job. Actually, before we went to the floor to observe, we were already informed that we are not supposed to ask questions to make sure their SLA would be met - however, my co-trainee is bombarding him with questions that hampered his productivity. Maybe that is the reason why he said he will definitely go on "OT" that day to complete his task, though I admire his professionalism as he answered all of my co-trainees question in a professional manner.
The day went well… it's not as hectic as it was yesterday and I even had the chance to blog. Hopefully I would be able to post often from now on so I can get back to my old habit of blogging and earn lots of moolah. Goodluck to me.
10 months ago