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Showing posts with the label Life in a Call Center

Floorwalking Task

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At last! I've got my choice of restdays! Saturday-Sunday off, who wouldn't want it? Though my shift starts at 3am, I have no problem with that as my old teammate's sched is 12am to 9am so they'll just be 3 hours ahead of me - which means, we can go on lunch together. Everything was so perfect until Jana texted me saying there is a new thing going on with our LOB. I was so excited and at the same time scared of what changes would that be. I've waited for her to sign in to Facebook so we could chat. And at around 4PM, I heard the shocking news... We will now be the Floorwalker!!! OMG! I am not ready for this and we didn't even signed up for this! I was really shocked to hear that. That means we will have a team to support - almost 15 agents in each team. We now have a TL to assist and more responsibility awaits us. I know this is a dream of mine, being able to go up the ladder to be a TL and soon to be a Manager...but it happened too soon. I am not ready nor pre...

In Getting Out of my Comfort Zone

"Sometimes you need to get out of your comfort zone and do things you want the least to be able to get the things you want the most..." I believe it's true. For almost seven years, I have always been afraid. Afraid of failure. That's my worst nightmare...that's why I remained on where I am for sooo many years. I haven't failed...but I haven't succeeded as well.  Just recently, a new role was offered to me by my former superior. It's to be a part of specialist group.  The job description would be different. We'll gonna handle chats, supcalls and callbacks from tier1 agents. I won't deny the fact that I would love to be  a part of that team...I've been doing the same old duty for seven years, I think it's high time for me to challenge myself and try a different role. There's only one thing that would hinder me from applying for that position, my friend Ice. She's been my wavemate and my teammate for almost seven years. We ...

A New Step Higher

This is it! This is the moment I've been praying for the past two years! I was finally profiled to be a part of the Triage Specialists...a group of people whose job description is to chat with supervisors and managers of different department and to do callbacks. When I've learned that I will be a part of the team, I felt so excited. I know that this is a part of God's promise for me this 2013! I know deep in my heart that I would soon leave my current company because I can't handle the pressure anymore, but praise God...He gave me a reason to stay. Though currently I am still not so much comfortable with the new team because it's like I'm a "newbie" again along with my other four tenured colleagues who just recently became an addition to the team, I know in a month's time or two...this would already be a comfort zone for me as well... and when it does, I would again aim higher. I would again would want a better opportunity...until I reach the skies...

The Time Keeper Experience

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I'm so proud of myself...last week, I saw a book in my teammate JCs cubicle. It's a hard bound book and the title is quite interesting... The Time Keeper. I recognized the author as I've read his first two books "Five People You Meet In Heaven" and "Tuesdays with Morrie" and I've known him to be an inspirational writer. He said he borrowed it from our other teammate Nonia. I got excited to see what the book is all about so while he is on a call, I asked him if I can borrow just while were in the office and he offered to let me borrow it first. According to him, he wont have time to read it anyway since our rest day is still four days to go. So I grabbed the chance and tried my best to read it as quickly as I could, knowing I need to send it back before our rest day and lo and behold...I finished it in two days! It's like a 250 page book and I was able to finish it for like a total of 4 hours as it's not a continuous reading. I read it in th...

Borough Brekky

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August 25 Saturday Afternoon 5:22 PM I was about to get ready to go to work as my shift tonight will start at 8:15 PM however I feel I need to blog about what happen to my day in a daily manner to make it a habit. So here I am documenting important things that happened earlier. I and Icey was invited  by Mark Yu, our batch mate (actually I forced him to invite us) for a quick breakfast at Borough Podium. I've never heard of the place but Ice told me its cozy. So after our shift,we went directly to the place and yes it is, the place is indeed cold, cozy and class. Mark is already waiting for us inside. The reason why he will treat us for breakfast is because he was promoted as a Quality Specialist. Well, I was shocked to know at first that I was not even asked to be interviewed for the same position. As far as I can remember, I passed my application last February and haven't heard of any openings yet. However, I've learned that the position are already being offered ...

Tired and Demotivated

I came to the office 30 minutes late today. I woke up at 3:20 am and my shift is at 4:00 am. I have the earliest shift and I don’t really like the feeling of going to work with no familiar faces around. I took the fist call and since I am really not on the mood for working, I don’t know how the call ended. There are so much dead air and I can’t even talk straight. There are a lot of uhmmm… and hmmm… and I don’t really understand the callers issue. The nega feeling continues until the end of the shift . I am just so fortunate to be have a one hour sup call coz I was able to rest my voice. I know I need to be motivated, I know I need to force myself to continue working for this company until next year. I can’t quit now, I’ve waited this far. I just hope I would be able to endure all of this and I would be able to safe for the future. After a year and a half, everything would change and I would be able to do things I want to do in life. I just want to be prepared in a battle. I can’t just...

Team Building the Prophet's Way

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I will make some changes on my bl0gs and I decided to make this one my online diary. I would take note of what's been going on with my daily life and hopefully I could show to the world how God was able to help me cope up with all the challenges I face in my everyday life. Join me in my aim to conquer my own life battles and walk with me while I experience God's love and grace in my life. Hope I can somehow touch at least one's life with this blog and inspire him to wholeheartedly entrust his life to the one true God. MARCH 1,2009 Monday Last Monday was a great time for the team prophets to bond as we had our team building at Lancaster Hotel Shaw Blvd. We booked for their largest room where we enjoyed the luxury of enjoying a 3 room unit. Since I had a shift prior to that day, I need to go home first and rest while my other teammates already headed to the hotel as early as 2PM. I need to go home and fixed my things and of course, I need to have my much needed rest...

I Need To Pass my Scorecard

March 2, 2010 Tuesday Dear God, Had my shift tonight and I am 30 mins late! Phew! Anyways, the shift went well. I was able to concentrate on my calls and was able to forget about the time as I am really focusing on my calls. I need to pass my scorecard this month as I’ve been failing for three consecutive months now and that is scary! This is the first time I had failed three times consecutively in a year. It’s not sooo me. Anyways, I just hope and pray that I would be able to pass my scorecard this time. In Jesus name I claim it amen!

Icey and Melai's Birthday Celebs at the Agogo

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Just two weeks ago, we celebrated two birthdays. Once is Icey's 22nd and the next is Melai's 26th. Both parties are held at Cafe Agogo along Julia Vargas Ortigas Pasig. Besides the fact that Cafe Agogo is just a few blocks away from our office - I think one thing that drives us back to that place is it's cozy ambiance. I mentioned on my previous posts that it is the best place to unwind and have a good laugh with your friends with their low lighted effect and their comfy chairs. The bar is not that crowded and the menu is also affordable. They have what they call "Happy Hour Promo" in which you could get 3 bottles of iced cold San Mig Light or two servings of Cosmopolitan for only a hundred bucks. My favorite breakfast treat Spanish Omelet costs me only P69 with free Iced Tea! Other dishes are also reasonably priced and tastes good as well. I once tried their Rosemary Chicken with Iced Tea for P169 and although it's not the best roasted chicken I've ever t...

3 Celebrations in A Week!

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Grabe, last week was so busy for me as there are so many things to celebrate for us. I myself can't believe that I attended 3 tomaan sessions with my friends in a week. It's indeed a week of fun, laughter and lots of bottles of beer! We'll the first time was not really planned. Since our shift before was from 4am to 1pm - we would normally go out after shift during paydays. We would treat ourselves with lunch at Gale and would have a bottle of beer or two. But since we are now on night shift (from 10 pm to 7am) - we decided to just wait for our salary till 10 am and just spend the time wating in a bar, and most of the time it would be @ Cafe Agogo along Julio Vargas Ortigas. We would just chill and order a bucket of san mig light and order our favorite breakfast Spanish Omelet. As I mentioned on my other post, I love Cafe Agogo because of their comfortable chairs, cozy bar, dim lights and the food! They do have a promo everyday from 9am to 11 am where 3 bottles of San Mig...

BONGGANG BONDING MOMENT W/ FRIENDS @ RED BOX!

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Grabe, after a very hectic day @ the office - here we are "destressing ourselves" (wat a term, hahaah) and decided to "loosen'up" @ Red Box Trinoma. The eight of us melai, ice, mamu, john2, imee, the newly recruit "dee" and myself went to Trinoma right after our shift. Were learned that there's a promo for only P399+++ which includes a buffet of lunch and a videoke session that could last for 5 hours. Unfortunately, the promo is only available till 12nn. So we just opt for a three hour session promo for P199++ consumable and we just ate @ Kenny Rogers for lunch as the room would be available only after an hour. The whole experience was really enjoyable as we were able to bond, laughing at the corniest joke there is and making "okray" each other the whole time. Right after lunch, we headed straight to our gimik destination and we really had a blast! Hahaha. The room is so "high tech" and at first we had some difficulty navigat...

Annoyed By An Arrogant Maxcap POC

I really don't like the Maxcap POC, well I never liked him. He is such a boastful crap that pretends to care about service level but in reality...he is just stuck in his job. I really pity him, the only job he can handle is to find seats for us and to input the seat number in an excel file. I know I need to blog about something of more importance than him...well, I just can't help it. I think sometimes, it's also good to write about something that pisses you off - he's lucky, once in his life, he was able to annoy someone enough for her to blog about how arrogant he is. God Bless His Soul! Amen!

My Professional Plans

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SEPT. 26,2008 SATURDAY 10:00 AM I'm back! Finally, I had the time to blog again. How's everyone? Well life at the office has been pretty fine as I was able to bond with my new teammates. The mood is light again after one of my closest friend Gherj, left the office to follow her dream to be a computer programmer. Yesterday, Coach gave me a coaching session and gave me several options if ever I would stay in the company for the coming years. He is pushing me to apply for a TL position in the future in which I am kind'a hesitant. I am not the kind of person who wants responsibilities...of course, it would be an honor to be promoted to such position but I know for a fact that "to whom much is given, much is expected" which is synonymous to prestige and high salary and sleepless nights, stress, and overtime work. I know what I want - manageable time...enough cash...quality time with the family and so far, I can say I have those three...but if ever I would opt for a ...

Og Mandino Books

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SEPT. 26,2008 SATURDAY 09:30 AM I want to buy this book. I've been looking for a free downloadable ebook for this but unfortunately I cant find one. Well, I might as well buy this book. I remember wayback 1998 when Malen told me to read this book as this is really inspiring and after 10 years, I finally would. I am into inspirational books lately, after "5 People you Meet in Heaven" and "Tuesdays with Maurie" which are both awesome - I intend to read Og Mandino's books. I want to revive back my old self at that time when everything I do is for the glory of God. I hope through this, I can be as close to God as I was before. Amen.

VGH Again After Ten Years!

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Sept. 10 Wednesday ahahaha! i never really expected that we'll gonna be on VGH (Voluntary Go Home) @ exactly 2:30 am. Besides the fact that I am late (again!!!) today... it's been almost like ten years since I last had one. Well yeah, every night especially whenever my stats are passing - I would normally file for VGH but they are seldom approved. One of the possibilities is either the que wont allow us or there are some teams that will have their for meeting for the day. Just soooo lucky today that our team filed first among others so we got the slot! I was so happy and decided to go home early at around 3 am after I take my lunch. Sadly, when I texted Jojo he did'nt respond. I tried calling him up on his cellphone and even on their home phone (jojo slept at his mother's place last night) but he is not answering. I need to speak with him so he could fetch me and we can go home together. I tried so many times to reach him but I think he is sleeping sooo soundly that ...

TL SAT BESIDE ME TODAY...

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I was'nt late...yahoo! I came at around 9:15 pm as my shift starts at 9:30 pm. The shift is actually okey as there are so many avail time and my load is kind'a easy today. Checked on my emails and written some new articles on my new niche blog about life lessons and advices. I would soon start working on my travel blog, I hope I can make it good this time. I finally was able to have an idea on how to make a niche blog, I was able to browse different sites on the net that tackles about affiliate programs and niche sites so I became interested and soon was able to at least had an idea on how to optimize my blogs. There are still so many things I need to know especially on web optimization and I'm getting there. I am absorbing all the ideas I could get about that and hopefully I can put that into practice. I am so obsessed on this scheme that sometimes I can't help but cry especially if my body does'nt allow me to spend so much time posting articles on my new blog expe...

Goodbye Super Twins!

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Why does it seems that since our team was dispersed ... everyone wants to resign and work abroad? Haaay... I thought this is what my teammates wants to have - freedom. They said that our previous coach was so rough on them and very strict that's the reason why they want to join a different team . When our coach applied for lateral transfer in CVG Bacolod - we got the chance to pick the team we want to join. Luckily, our new coach is so understanding and he is so pro-employee... but why does it seems everybody wants to resign all of a sudden? I can't understand. Last night, Ice, one of my closest friend and batchmate told me she wants to resign because she does'nt feel like working anymore...then Gherj, anotehr close friend and teammate...told me she too would take one month vacation out of work and would like to resign as well. Then just today...I heard a sad news. Just a while ago, my sisterette Ivy handed her resignation to her coach. It was so sudden. I was'nt able...

I Want a Lateral Transfer!

After 2 days of not being able to go online kasi walang dsl because of the recent storm that shook Metro Manila (and most part of the Northern Luzon) - here I am at nagpupuyat to update this blog. It's already 3:30 am but I stil have so many things in mind na I want to share and since this is the most personal blog I own kaya dito ko sya ipopost. Anyways, yesterday and today is my rest day and tomorrow is my vacation leave...it's San Juan day tomorrow and of course - as always, present ang buong barkada kina Odetsky. His dad is one of the Barangay Chairmans so talagang bonggacious sila pag naghahanda. I am so excited especially now that Jet (Pipa's lover) already purchased a car! Wow! Odette told me that Pipa and Jet will fetch us so we can go together with them to Odette's place. Yun ang good news, syempre tipid pamasahe. Hehehe. Anyways, just finished posting articles for my new blog www.blogearner.net - it's actually my fifth blog and it tackles about how I am ...

update

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just came home at around 6pm from the office. it's mark yu's birthday today (?) and i'm lucky to have a free lunch courtesy of the birthday boy plus a dessert of krispy kremes doughnuts. Deny to death ang bakla na near 30 na sya eh isang taon lang naman ang tinanda ko sa hitad. (bakla is just an expression but si mark yu ay isa sa mga kakaunti kong friends sa cvg na straight talaga, nga ba? nyahahaaha) Nagdate sila ni Ice sa Kitchen (uyyy something fishy there) and nagpat ake out nalang ako ng double cheezeburger and fries. lately kasi di na ako kumakain ng rice puro bread lang. diet? himala! hahaha. Inokray okray niya yung phone ko eh nokia8810 lang naman yung sa kanya - at sinira pa yung stylus ko. hmp! pero kahit na inokray okray ako eh lab ko parin sya kasi dinalhan nya ako ng lunch. o sya post ko picture nya dito na kinunan niya mismo sa inokray okray nyang china phone ko hehehe. HAPPY BIRTHDAY MARK! BIRTHDAY din pala ni Barbie doll kate! Happy Birthday ganda! Me gif...

Saturday Gimik with Mama

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yEsterday was my day off. Tamang tama as mama's been at our house since Thursday afternoon after having a "tampuhan session " with my Kuya Elmer. Syempre, alam naman nating pag medyo me edad na - nagiging mas sensitive. But I'm happy na at least she was able to take a vacation away from her usually routine sa house namin in Montalba n. Also, it's very seldom na magbabakasyon samin si mama since usually overnight lang sya samin. Ayun, Saturday morning...super aga naming nagising mga 6am and I started doing mama's blog - www.felic hispeaks.blogspot.com - then hinanap namin yung mga fave songs ni mama - and binurn namin sa cd for her. I just love making mam a happy. I want her to know how grateful I am for all the things she've done in my life a nd I thank God na kahit papano napapasay a ko si mama even in sma ll ways. Well, anyway, we left the house at around 12 nn and sobr ang traffic sa Rec to and it took us 1 hour bago makarating sa divi ( whic h w...